What happens if I lose my phone?

iOS provides tools to help you locate your phone and if need be disable it. If your phone cannot be located, you’ll need to contact your network provider to organise a replacement and regain access to your phone number. In addition, simply log into your icloud account (www.icloud.com) and select ‘find my iPhone’. You will […]

How secure is Avia and is it PAS 24:2016 compliant?

The Avia secure smart lock was the first smart lock to be tested and accredited by Sold Secure which is administered by the Mater Locksmiths Association. Avia was the first smart lock to gain the prestigious BSI Internet of things Verified – Residential IoT accreditation. Avia was the first smart lock in the world to […]

Does the lock work with the Apple Watch?

The Apple Watch can be used with the Avia secure smart lock via the Apple HomeKit app. You’ll need your iPhone (the ‘parent’) to pair with the lock. Fobs, other iPhones and Apple Watches etc. can become users (referred to as ‘children’).

How do I find my lock’s serial number?

The locks serial number is located on the back of the safety instruction booklet and begins with the letters S/N and is 16 characters. You can also find it on the back plate of the lock.