What happens if I lose my phone?
iOS provides tools to help you locate your phone and if need be disable it. If your phone cannot be located, you’ll need to contact your network provider to organise a replacement and regain access to your phone number. In addition, simply log into your icloud account (www.icloud.com) and select ‘find my iPhone’. You will […]
How secure is Avia and is it PAS 24:2016 compliant?
The Avia secure smart lock was the first smart lock to be tested and accredited by Sold Secure which is administered by the Mater Locksmiths Association. Avia was the first smart lock to gain the prestigious BSI Internet of things Verified – Residential IoT accreditation. Avia was the first smart lock in the world to […]
Does the lock work with the Apple Watch?
The Apple Watch can be used with the Avia secure smart lock via the Apple HomeKit app. You’ll need your iPhone (the ‘parent’) to pair with the lock. Fobs, other iPhones and Apple Watches etc. can become users (referred to as ‘children’).
Will I still be able to use my traditional physical key?
Yes, and your traditional physical key can also be used as an emergency back up system too.
Does Avia work with Android phones?
Avia only works with iOS.
How do I find my lock’s serial number?
The locks serial number is located on the back of the safety instruction booklet and begins with the letters S/N and is 16 characters. You can also find it on the back plate of the lock.
Does my phone need an ‘active’ sim card?
A sim card is not required if your device is connected to WiFi, only if you wish to operate your lock outside of WiFi range.
How do I install the Avia secure smart lock?
We provide a simple installation guide and also have a ‘how to install video’.
What tools do I need to install the Avia secure smart lock?
You only need a flat head screw driver and a Phillips headed screw driver. It really is a simple as that.
Can I still open my door manually with my physical key?
We supply you with a new high security cylinder which must be used with the Avia lock. Once you have fitted it, you can use a key (3 keys provided) in the normal way.