OUR RETURNS POLICY
Avia is a brand of Mighton Products Ltd. We want you to be happy with your order, and so our returns guarantee means just that. If for any reason you are unhappy with the items you have purchased, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund. Our Returns Policy is fully compliant with the UK Online and Distance Selling Regulations.
- Complete our online returns form. Our returns department will aim to contact you within 24 hours of you contacting us.
- Please pack all items securely and return them to us within the 30 day period in their originial packaging and their ‘ready for sale’ condition.
- Please note that we cannot accept returns that do not have their original packaging or are in a condition that is deemed to be ‘unfit for sale’.
- For your protection we advise you return goods using a recorded delivery service.
- Mighton will ONLY pay the cost of the return if goods have been sent in error or they are faulty.
- When your returns have been checked by Mighton, and found to be ‘as in new condition with original packaging’ you will receive your refund within 7-10 working days
Right to cancel
You can cancel your order up to 14 days after your order has been delivered and return the goods within 30 days.
How do I return an item?
See our policy and procedure above or call us on 01223 497097 option 1 and talk to our Sales team.
I’ve returned my item. When will I get a refund?
Once your return is received by Mighton Products and is found to be in ‘As new’ condition, you’ll receive your refund within 7 to 10 business days.
I’m having a problem and can’t find the answer here. What should I do?
Either email us with your query at firstname.lastname@example.org or call our sales team on 01223 497097
I need to return items I ordered more than 30 days ago, what can I do?
Please call us on +44(0)1223 497097